Please note that if you booked your transfers with us, your airport transfers are booked with Renny Travel.

If you are not on the list at the link below, you did not book your transfers with us and you are responsible for arranging your own transportation.

Where to Find Renny at the Airport

Terminal A After clearing customs and immigration, proceed to counter no. 38 and you will immediately see our Renny Travel staff waiting to greet you. They will be wearing blue and green shirts with black pants and will greet you with a banner displaying the wedding name before escorting you to your vehicle.

Terminal B We are outside the terminal with the wedding group banner. Please do not stop inside. After passing through the sliding doors, you will see numerous desks and representatives offering transportation services. Simply ignore them and continue walking until you see our representative holding the wedding group banner. These booths are time-share and vacation club vendors. Again, please ignore them and continue walking to the end of the hall.

If Your Departure Flight Is Delayed or Cancelled

If your departure flight is delayed, you will still need to take your transfer at the originally scheduled pickup time. Transfer schedules are created in advance, and last-minute requests for later pickups cannot typically be accommodated.

Please keep in mind that airlines often ask passengers to arrive at the airport based on the original departure time, as delays can be shortened unexpectedly and flights may depart earlier than the delayed estimate.

We have had travelers miss flights because they assumed they could arrive later. This is especially common with delays related to mechanical issues.

If your departure flight is cancelled, please notify Renny immediately once you are informed, and again as soon as your replacement flight has been confirmed.

For your return transfer, you must be in the resort lobby 15 minutes prior to your scheduled pickup time.