We are Jess & Jayme of Here and Away Travel — the travel advisors working with Melissa & Nick for their destination wedding at Hard Rock Riviera Maya in Mexico.
This website contains all of the important details about the room block, rates, resort information, how to book, airport transfers, passports, travel insurance, and flights.
Please take your time reviewing the information provided here. We are here to make this process easy, enjoyable, and stress-free — and we are always happy to answer any questions along the way.
Hard Rock Riviera Maya is a vibrant all inclusive resort that blends beachfront beauty with high energy entertainment, offering an unforgettable experience inspired by music, fun, and nonstop excitement.
Set along the stunning coastline of the Riviera Maya, the resort features expansive pools, a lively beach club atmosphere, multiple restaurants and bars, and a full schedule of daytime activities and nightly entertainment. Guests can enjoy live music, themed events, water sports, and access to world class amenities throughout their stay.
Guest rooms and suites at Hard Rock Riviera Maya feature contemporary design, private furnished balconies or terraces, spa inspired bathrooms, and thoughtful comforts designed for relaxation between events and activities.
Whether you are spending the day by the pool, enjoying live performances, indulging in great food and drinks, or celebrating special moments with friends and family, Hard Rock Riviera Maya provides an energetic and unforgettable setting for a destination wedding celebration.
FLIGHTS
You will fly into Cancun International Airport (CUN), and flights for March of 2026 are already available and should be booked as soon as possible.
While the room does have to be booked through the travel advisors, you are more than welcome to book flights on your own and use any points, miles, etc., that you may have.
Please ensure that the name on your plane ticket matches the name on your passport exactly.
Our travel advisors, Jess & Jayme, are happy to answer any questions regarding flights.
PASSPORTS
Blue Passport Books are required for international air travel to Mexico. Passport Cards are not valid for flights and will result in denied entry.
If you need to renew or apply for a passport, we recommend starting that process early to avoid any delays.
First-time and renewal passport application forms can be found here:
https://travel.state.gov/content/travel/en/passports/how-apply/forms.html
You may also renew your passport online (if eligible):
Online Passport Renewal
If you have any questions regarding passports, please do not hesitate to reach out to Jess & Jayme — we are here to help.
Nick & Melissa have secured a room block for their guests at Hard Rock Riviera Maya.
There is a 3 night minimum for all wedding group stays at Hard Rock Riviera Maya, and please note that this resort requires that all guests attending the wedding stay on property and book into the couple’s room block.
If you choose to book outside of the room block, there is a $300 per person fee to attend the wedding events. This is a resort-imposed fee paid directly to Hard Rock Riviera Maya, not a fee from Here and Away Travel.
When we say “room block,” we are referring to a group of rooms being held at a locked-in rate. Booking within the block also protects you from potential oversold resort situations. Resorts do sometimes oversell in anticipation of cancellations, which can result in guests being moved to another hotel. Booking into the group block prevents this.
Booking into the room block also provides you with our full support at no additional cost. This includes pre-travel guidance, travel assistance, and in-destination support should any unexpected issues arise. If you choose to book outside the room block and not through Here and Away Travel, we are unable to assist with travel-related needs or emergencies.
What a room block is not:
A room block is not a physical grouping of rooms located together. Guests arrive and depart on different dates, and room categories are located throughout the resort. We are happy to request that rooms be placed near friends or family, but these requests cannot be guaranteed. If staying near another group is important, we recommend reserving a suite together.
Follow the link below to see pricing and information on the room options that Nick & Melissa are holding in their room block.
Nick & Melissa have organized a room block for all of their wedding guests. In order to be considered a part of the wedding group, you must book your rooms using our room reservation form.
ROOM RESERVATION FORMS ALONG WITH FINAL PAYMENTS ARE DUE BY FRIDAY, JANUARY 9TH, 2026 AT 3:00 PM.
ALL ROOMS BECOME FULLY NON-REFUNDABLE AT THIS TIME.
Step One: To reserve your room, please fill out the reservation form. Only one person from each room should complete the form, but you will need all guest information to do so.
Important Note About Travel Insurance (Please Read Carefully):
If you would like the cost of travel protection added to your invoice, please select “Yes! Show me the insurance cost.” An updated invoice will then be sent that includes your room cost and insurance.
By approving your invoice, you are authorizing Here and Away Travel to charge your payment and the cost of insurance to your card. Once travel protection is charged, it cannot be removed or refunded.
If you review your invoice and decide not to purchase insurance, do not approve it. Simply email us and request a revised invoice that includes only the hotel cost.
Declining Travel Protection:
If you choose “No,” you acknowledge that there are no refunds for any reason once final payment is made and that you will not have medical coverage while traveling internationally unless you secure it separately. Insurance must be purchased at the time of booking to receive full benefits.
Booking Process:
Due to the close proximity to travel, payment in full is due at the time of booking. Once your reservation form is submitted, we will send an invoice for you to review and approve before anything is charged.
Airport Transfers:
Group shared transfers are available for guests of Nick & Melissa’s wedding staying at Hard Rock Riviera Maya.
The cost for group shared transfers is $210 per room round trip for up to 4 guests. Transfers can be added directly on the reservation form.
Transfers may ONLY be shared by guests traveling on the EXACT SAME FLIGHT. If guests in the same room are arriving on different flights, separate transfers must be booked.
Flight information must be submitted by February 4th, 2026.
Flight information must be submitted at least 60 days before travel or transfers will be canceled without refund.
INSURANCE + CANCELLATIONS
ALL RESERVATIONS BECOME FULLY NON-REFUNDABLE AFTER JANUARY 9TH, 2026 AT 3:00 PM WITHOUT INSURANCE.
Here and Away Travel strongly encourages the purchase of travel insurance, especially when traveling internationally. Travel insurance helps protect your investment and provides coverage in the event of illness, emergencies, or unexpected disruptions. Most U.S. insurance plans do not cover international medical care, and hospitals abroad typically require payment in full prior to discharge.
CANCELLATIONS
Unexpected events can and do occur. Travel insurance offers important protection when plans change and helps safeguard your trip in situations that are outside of anyone’s control. Resort cancellation policies are strict and non negotiable.
Please strongly consider travel insurance so that you are financially protected in all scenarios.
We are here to answer all of your questions!
You may also call us — we will always return calls within 24 hours. If you do not hear back within 24 hours, please send a follow-up email. We travel frequently for destination weddings, and while we remain available, calls and voicemails may not always come through immediately. If you call and would like a return call, please be sure to leave a voicemail.
Please do not send text messages. They tend to get lost and we keep all travel communication organized via email and calls.
Office Hours:
Monday – Friday: 9:00 AM – 5:00 PM
*Available after hours and weekends by appointment — please email to schedule.*
We are looking forward to helping you plan a beautiful celebration!
Jessica Sbriscia + Jayme Cornine